Terms of Service
These Terms of Service (the "Terms") govern access to and use of the Classi platform and related services (the "Services"). These Terms form a binding agreement between Classi AI Private Limited (or an applicable affiliate identified in an order form) ("Classi", "we", "us") and the school or organization that purchases the Services ("Customer").
Authorized employees, teachers, students, parents/guardians, and other end users who access the Services under the Customer's account are "Authorized Users". If you are an Authorized User, you access the Services on behalf of the Customer and subject to the Customer's policies.
1. Order Forms and contract hierarchy
The Customer may access the Services under an order form, statement of work, or other written agreement (an "Order Form"). The agreement consists of these Terms and any applicable Order Form(s). If there is a conflict, the Order Form will control for that conflict.
2. Provision of the Services
- Access and accounts: Customer is responsible for provisioning and managing Authorized User accounts and roles.
- Student and minor access: The Services may be used by minors when enabled by the Customer. Customer is responsible for obtaining any required consents and providing required notices under applicable law and policy.
- Customer instructions: Customer controls the configuration of the Services, including what data is uploaded and how access is granted.
3. Customer Data and privacy
"Customer Data" means information and content submitted to the Services by or on behalf of Customer or Authorized Users, including student submissions, grades, communications, and related records. Customer retains all rights in Customer Data.
Classi will process Customer Data solely to provide and secure the Services, in accordance with these Terms, the applicable Order Form, and our Privacy Policy. Where required, the parties may enter into a data processing addendum ("DPA").
4. Acceptable use
Customer and Authorized Users will not:
- use the Services in violation of applicable law or third-party rights;
- attempt to gain unauthorized access to accounts, systems, or data;
- disrupt the Services, interfere with security-related features, or introduce malware;
- reverse engineer the Services except to the extent permitted by law;
- use the Services to submit unlawful, harmful, or abusive content.
Classi may suspend or restrict access to protect the Services, Customer, or users (for example, in response to suspected abuse, security issues, or legal requirements).
5. AI features and disclaimers
The Services may include AI-powered functionality (for example, automated grading assistance, feedback generation, and insights). AI outputs can be inaccurate, incomplete, or inappropriate for a given context. Customer and Authorized Users are responsible for reviewing outputs before relying on them, including for grading, feedback, or academic decisions.
Classi does not use Customer Data to train AI models without the Customer's explicit approval. Some AI features may rely on third-party inference providers. Customer acknowledges that prompts/inputs and outputs may be processed by those providers to deliver the AI functionality.
6. Fees, trial, and payment terms
- Trial: Customer may be offered a two-week trial unless otherwise stated in an Order Form.
- Fees: After trial, Services are purchased under an annual contract term (minimum one year) unless otherwise stated in an Order Form.
- Invoicing: Classi bills Customer directly. No credit card is required for purchase.
- No refunds: Fees are non-refundable unless required by law or expressly stated in the Order Form.
- Taxes: Fees are exclusive of applicable taxes, which Customer is responsible for paying unless a valid exemption applies.
7. Intellectual property
Classi retains all rights, title, and interest in and to the Services, including software, documentation, and branding, excluding Customer Data. Customer may use the Services during the term in accordance with these Terms and the Order Form.
If Customer provides suggestions or feedback, Customer grants Classi a non-exclusive, worldwide, royalty-free license to use that feedback to improve the Services.
8. Confidentiality
Each party may receive confidential information from the other. The receiving party will protect the disclosing party's confidential information using reasonable care and will use it only to perform under the agreement.
9. Term, termination, and data handling
The term and renewal terms are specified in the applicable Order Form. Either party may terminate for material breach if not cured within a reasonable period after notice, as specified in the Order Form. Upon termination or expiration, Customer's access will end, and Classi will handle Customer Data in accordance with the Order Form and applicable law.
10. Warranties and disclaimers
Except as expressly stated in an Order Form, the Services are provided "as is" and "as available". To the maximum extent permitted by law, Classi disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
11. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or data, arising from or related to the Services.
To the maximum extent permitted by law, Classi's total liability arising out of or related to the Services will not exceed the amounts paid (or payable) by Customer to Classi under the applicable Order Form in the twelve (12) months preceding the event giving rise to the claim.
In plain terms: this means the maximum total amount Classi could owe is capped at roughly what the Customer paid for the Services over the prior 12 months.
12. Governing law and dispute resolution
Governing law, venue, and any dispute resolution process (including arbitration, if applicable) will be set forth in the applicable Order Form or written contract between Classi and Customer.
13. Changes to these Terms
We may update these Terms from time to time. If changes are material, we may provide notice through the Services or to the Customer administrator. Continued use of the Services after the effective date of updated Terms constitutes acceptance, except where a separate signed agreement controls.
14. Contact
Questions about these Terms? Contact us at [email protected].